Customer Service Job Description

Have fun this summer in Downtown Norway, Michigan! Lake & Trail Rentals LLC is looking for applicants to assist our guests during their rental experience with us. Our summer season runs from June through October.

We are seeking highly energetic, self-motivated individuals who are passionate about outdoor recreation.

Primary duties include:

  • Check-in customers for all rentals - mountain bikes, fat tire bikes, kayaks, stand-up paddle boards, and float tubes

  • Ensure all waivers are filled out properly

  • Provide PFDs and other safety items to guests, and make sure to collect all gear after trips

  • Ensure rentals are leaving and arriving on time

  • Providing concierge-type assistance for guests

  • Answering phone calls

  • Keeping the property tidy, cleaning rental gear

  • Maintain POS and cash drawer

  • Provide an exceptional customer experience to our guests

  • Assist at special events

  • Assist in the maintenance and repair of all equipment.

We are looking for team members who are:

  • Highly motivated

  • Team player

  • Able to lift and manage single and tandem kayaks

  • Exceptional customer service skills

  • High attention to organization and detail

  • Ability to multitask

  • Able to work in a fast-paced environment outdoors

If this sounds like your ideal summer job, we’d love to hear from you!